Privacy Policy
Last updated: 05/11/2026
FirstCall Injury (“FirstCall Injury”, “we”, “us”, or “our”) respects your privacy and is committed to protecting the personal information you share with us. FirstCall Injury is owned and operated by Kimbo, LLC.
This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website firstcallleads.com, submit a form, or otherwise interact with us (together, the “Services”).
By using our Services, you agree to the collection and use of information in accordance with this Privacy Policy.
1. Information We Collect
We collect information that you voluntarily provide to us when you:
- Submit a contact or inquiry form
- Book an appointment or consultation
- Request information about our services
- Communicate with us by email, phone, or SMS
The information we may collect includes:
- Contact details: name, email address, phone number
- Business details: company name, website, role/title
- Request details: information you provide in free-text fields
- Technical data: IP address, browser type, device type, pages visited, timestamps
We do not intentionally collect sensitive personal information unless you voluntarily provide it and it is necessary for us to deliver the Services.
2. How We Use Your Information
We use the information to:
- Respond to your inquiries and provide customer support
- Schedule and manage appointments
- Send reminders and updates
- Improve our website and Services
- Analyze usage trends
- Comply with legal obligations
3. Phone Numbers & SMS/Text Messaging
When you provide your phone number to FirstCall Injury, we treat it with care.
3.1 How We Use Your Phone Number
We may use your phone number to:
- Send appointment confirmations, reminders, follow-ups
- Contact you about scheduling changes
- Follow up on inquiries
We do not use SMS for unsolicited marketing.
3.2 Opt-In to SMS
By submitting your phone number, you agree that FirstCall Injury may send you SMS messages related to your request.
A typical disclosure near forms may read:
3.3 Opt-Out from SMS
You can opt out anytime by:
- Replying STOP to any SMS
- Contacting us at info@firstcallinjury.com
3.4 Third-Party SMS Providers
We may use trusted SMS gateway providers. They act on our behalf and cannot use your phone number for marketing.
4. Cookies & Tracking Technologies
Our website may use cookies to:
- Remember preferences
- Analyze traffic
- Improve performance
5. How We Share Your Information
We do not sell or rent your information. We may share it with:
- Service providers (hosting, CRM, analytics, SMS/email delivery)
- Professional advisors
- Legal authorities when required
All third parties must protect your information.
6. Data Retention
We retain personal information only as long as needed to:
- Provide our Services
- Comply with legal obligations
- Resolve disputes
When no longer needed, we delete or anonymize data securely.
7. Data Security
We use reasonable security measures but cannot guarantee absolute security.
8. Your Rights & Choices
Depending on your location, you may request:
- Access
- Correction
- Deletion
- Processing restrictions
- Withdrawal of consent
You may unsubscribe from emails via the “unsubscribe” link or opt out of SMS by replying STOP.
9. Children’s Privacy
Our Services are not intended for individuals under 18. If we learn that a child submitted data, we will delete it.
10. International Transfers
Your information may be transferred to and processed in other countries.
11. Third-Party Websites
Our site may link to external websites not operated by FirstCall Injury. We are not responsible for their privacy practices.
12. Changes to This Privacy Policy
We may update this policy periodically and revise the “Last updated” date. Continued use of the Services indicates acceptance.
13. Contact Us
If you have questions about this Privacy Policy, please contact:
FirstCall Injury
30 N. Broadway
White Plains, NY 10601
United States
FirstCall Injury is owned and operated by Kimbo, LLC.
Email: info@firstcallinjury.com